Refund policy
Memberships are digital access products, so please read this before subscribing.
Cancellations
You can cancel at any time from the billing portal on your account page. Cancelling stops future renewals; your access continues until the end of the period you already paid for.
Refunds
Monthly payments are generally non-refundable once the period has started. If you cancel an annual plan within 14 days of the initial charge and have not made substantial use of the hub, contact us and we will review a refund request.
Billing problems
If you were charged twice, charged after cancelling, or believe a charge is incorrect, contact us with the date and amount and we will correct it.
Suspended accounts
Accounts suspended for credential sharing or other terms violations are not eligible for refunds.